Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. After 30 days has passed since your item has been delivered, you will no longer be eligible for a refund.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Initiating a Return

To start a return, you can contact us at info@sknify.com. If your return is accepted, you are responsible for the return shipping cost to our main warehouse. Items sent back to us without first requesting a return will not be accepted.

Cancellations

We do not accept cancellations after your order has been shipped.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at info@sknify.com.